What We Collect and Why
When you open an account, we collect the details needed to verify your identity and process payments — your name, contact information, and the payment method you use, whether that is Touch 'n Go eWallet, Boost, or GrabPay. We also log device and session data each
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time you access the platform, so we can detect unusual login attempts and keep your account secure. Transaction records are kept for as long as required under applicable law in the jurisdictions where we operate; access to your account and our services depends on local law
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and is available where local law permits. We do not sell your personal data to third parties. Data shared with payment processors — including the rails behind Touch 'n Go eWallet, Boost, and GrabPay — is limited strictly to what those processors need to complete your
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transaction. If you contact our support team, that conversation is logged so we can follow up accurately. You can request a copy of the data we hold on you, ask us to correct inaccurate records, or request deletion of your account data where no legal retention
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obligation applies. All such requests are handled through our support channel.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.